You will be responsible for paying for all postage costs and you must return to us when an authorisation number please email you are claiming that the goods arrived in a damaged or faulty condition then please ask the driver to make a note of this then we can confirm with the delivery provider also the original packaging must be kept and sent back with the product by way of proof.Īny products come back damaged due to poor packaging a refund will not be given. We’re sorry but we don’t accept returns on confectionery, personalised products, helium canisters, pre-filled party bags, pants, hosiery or wigs. We use safe and secure packaging and to comply with our Returns Policy you must ensure that:Ī) The goods must be unused, not tampered or otherwise and in the exact same condition when dispatched.ī) The goods must be returned in the original packaging.ĭ) 25% Restocking fee of totals goods returned. If 14 days or more have elapsed since your purchase we will not provide you with an exchange or refund. Our refund policy is exactly 14 days including weekends.
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